Terms

Terms of service

These are the terms Emergency Rooter Services works under: a price range on the phone, the final price in writing before work begins, and a two-week functional warranty whose limits are stated plainly rather than buried in fine print. Effective August 2026.

How does pricing work?

We quote every job as a range because access, severity, and equipment vary — what affects the cost. A range quoted by phone is an estimate based on what you describe; the final price is confirmed in writing before work begins, and that written figure — not the website, not the phone call — is the binding one. If on-site conditions change the job, you approve the new price before the work continues.

What does the warranty cover?

2-week functional warranty on cleared lines. The warranty does not apply where the pipe is collapsed or severely damaged.

In plain terms: if a line we cleared blocks again within two weeks under normal use, we come back and clear it at no charge. The warranty covers the clearing, not the pipe — where a camera shows collapse or severe damage, cleaning is not the fix and the warranty doesn't pretend it is.

What work do these terms cover?

Drain and sewer work is the core: clearing, camera inspection, hydro jetting, root treatment, and locating. Water heater service and faucet or fixture repair are also offered. Bathroom remodels and gas work are declined and referred to the appropriate trade.

What do you need from me on site?

You agree to provide access to the affected fixtures and, where you know of one, the cleanout. We treat your property with care; clearing a blocked line, however, can reveal pre-existing failures (collapsed pipe, failed joints, prior bad repairs). Finding what was already broken is diagnosis, not damage.

When is payment due?

Payment is due when the work confirmed in writing is complete. Commercial and property-management accounts may have separate written terms; the written agreement controls where it differs from this page.

Is this website plumbing advice?

The information on this site is provided in good faith and kept deliberately concrete, but it is general guidance, not a diagnosis of your plumbing. Emergency steps described here (like stopping water use during a backup) are sensible defaults, not a substitute for the advice we give you on the phone about your situation.

Questions?

Call (717) 600-6548. If any of this is unclear, we'd rather explain it before the job than argue about it after.